Customer Support

Please Note: due to a higher order volume & taking extra care in our distribution centers, you may experience shipping delays.


Free Shipping Over $30:
Standard Shipping within the United States. Online orders only. Not applicable to previous orders. Can be combined with other coupons or offers. 


What is La Colombe doing to protect its customers from the spread of Coronavirus?
We are a people first company. The health and safety of our community continues to be our top priority. In light of the recent Coronavirus outbreak we have increased the frequency and rigor of cleaning and sanitization in all of our production facilities, distribution centers and office environments. If you have any additional questions or concerns, we are also here for you at (help@lacolombe.com).

Our safe grab-and-go format is available now in every market and we look forward to continuing to expand hours of operation! Our cafes are prepared to provide service while prioritizing the health and wellness of our guests and employees. For real-time updates, follow @LaColombeCoffee. Take care of yourselves and each other. Be well. We will see you soon!


I placed an order the night before you announced a promotion; can you honor the promotion price?
Unfortunately, we cannot honor promotional prices outside of the set time period of the promotion. If you feel that you should have received a discount during the active promotional period, and it was not applied, please contact our Client Service Team.

Why did I only receive part of my order?
The quick answer: you may be receiving two or more packages. Our canned products are produced and shipped out of our Michigan facility, while coffee is roasted and shipped out of either Philadelphia, Chicago or Los Angeles. Merchandise and equipment are shipped out of Philadelphia. Depending on what products are included in your order, they may arrive in different packages. Be sure to check your confirmation and shipment emails to see tracking numbers and any updates.

When will my order ship?
We take pride in our Shipping teams and their ability to get coffee in your hands quickly! Most orders placed before 12 PM EST will be shipped out the same day (or the next business day, if a weekend or holiday). However, it may take up to three (3) business days to ship out your order during higher-volume periods.

My tracking link shows that my package was delivered, but I have not received my order. Can you help me locate the package?
Definitely! First, we ask that you check in with your neighbors, building employees, and all surroundings to ensure it wasn’t left somewhere or picked up by someone else.

Can I modify or cancel an order once it has been placed?
We take pride in fulfilling and shipping orders quicker than many other companies, so in many cases, it is difficult to cancel an order or make a change after it has been placed. You can contact our Client Service Team to check on the status of your order and to see if changes can still be made. If attempting to cancel an order that has already left the facility, you can choose to have the order redirected back to the facility (if it has not yet been delivered). You will be refunded for your order amount minus a $17 fee, which covers the cost of returning the order.

While using Apply Pay, why was I not given an opportunity to enter a promo code?
Apple Pay is a great and quick payment method but can result in skipping over the section to enter a promo code. If you have a promo code that was valid at the time of the order but not applied, you can reach out to our Client Service Team to make the adjustments on your final order amount

Which carrier do you use to ship my order?
Depending on the products purchased, your order may be shipped via USPS or UPS. Although you do not have the option to select a preferred carrier when placing your order, we understand that service for each varies depending on where you live. If you have any questions or experience difficulties with a delivery, please contact our Client Service Team. We’ll do our best to help!

How do I know if my order was placed successfully?
Once your order has been placed, you should receive a confirmation email to the address associated with your account. This email will include your order number, the items in your order, and the address your order is being shipped to.  If you do not receive a confirmation email within a few hours after placing the order, please reach out to our Client Service Team (help@lacolombe.com) and we can confirm the status of your order.

Do the Draft Latte or Cold Brew cans have to be refrigerated?
All of our Draft Latte and Cold Brew cans are shelf-stable and do not require refrigeration. Shipments are made via carriers that are not temperature-controlled. For the best drinking experience, we recommend that you serve each can over ice or chilled.

Are your ready to drink products Kosher?
All of our Draft Latte and Cold Brew ready to drink products are Kosher.

Are your ready to drink products gluten free?
All of our Draft Latte and Cold Brew ready to drink products are gluten free.

Do any of your ready to drink products contain tree nuts or peanuts?
We are proud to keep tree nut and peanut free facilities. That being said, it is important to note that our facilities do produce our coconut milk canned products, which could be a risk for certain individuals.

How are your Draft Lattes lactose-free?
We love our Draft Lattes so much that we want to make sure that everyone can drink them - even our lactose-free fans! To make this possible, we use "lactase" in our production process, which removes the lactose from all dairy milk that is used in our Draft Latte cans. Lactase is an enzyme that breaks down lactose, a sugar in milk and milk products.

Where do you source your milk for the Draft Lattes?
Our dairy-based Draft Latte flavors use reduced-fat (2%) Grade A hormone-free milk from cows not treated with rBST*, which are located just 10 miles from our plant in Michigan. By sourcing from neighboring dairy farms only, the milk that we use goes from cow to can within 24-hours. (*According to the FDA, no significant difference has been shown between milk derived from rBST treated and non-rBST treated cows.)

Are the can liners made with plastics that are BPA-free?
Yes, they are!

Where is my coffee roasted?
We have two coffee roasteries in the U.S. Our primary location is in Philadelphia at:
2620 E Tioga Street, Philadelphia PA, 19134

The Philadelphia Roastery serves most of our locations across the country, with the exception of Los Angeles where we have our second roastery located at:
2828 Newell Street, Los Angeles CA, 90039

Finally, our Draft Latte cans are produced and canned in Michigan at our plant located at:
6636 Norton Center Drive, Muskegon, MI 49441

How do I pick a coffee?
Baffled about which coffee to pick? Take our Coffee Quiz!
Or feel free to give us a call or email us (1-800-563-0860 or help@lacolombe.net. Our Coffee Crew would love to help you find a coffee that suits your taste buds.

What are cupping notes? Does this mean your coffee is flavored?
Our coffees do not contain added flavors. However, each of our single-origin coffees and blends has its own unique flavor. Those flavors and aromas come naturally from the coffee bean and can be affected by factors like country of origin, altitude, growing practices, processing techniques, and roasting styles. Coffees roasted more lightly have more of the characteristics unique to each origin, while those roasted on a darker level have more of the classic chocolatey and smoky tones found in our Classic and Reserve Blends.

The tasting notes that you’ll find on your bag of La Colombe coffee are what we taste when we brew and drink the coffee. By creating a simile between what we’re tasting in the coffee and familiar flavors we’ve had before (chocolate, apple pie, toasted marshmallow, etc.), it’s easier to communicate the often complex tastes that coffee can take on.

What grind should I choose?
The choice of grind will depend on how you brew your coffee. Usually, we recommend ordering your coffee whole bean and grinding it fresh before you brew. But if you don’t have a good-quality grinder, let us pre-grind it for you!

We offer the following grind options tailored to your coffee maker of choice:
  • Espresso: our finest grind which will work very well on most espresso machines
  • Turkish: slightly coarser than espresso as recommended by world champion Turkish coffee brewers
  • Stove Top: a medium grind for Italian style stove top espresso makers or Moka Pots
  • Drip: a medium grind for both regular and automatic drip coffee machines
  • Percolator/Aeropress: a medium grind for both a plunger press brewer and a traditional percolator
  • Pourover: a slightly coarser grind formulated for most filtered manual pour methods such as Chemex, v60, and Melitta 
  • French Press/Cold Brew: our coarsest grind perfect for unfiltered immersion methods as well as for making your own cold brew at home
Why does grind size matter?

Read more about why grind size matters.

What are your café location and hours?
Our national locations and hours can be found at our Cafés page here.

What is the best way to store coffee?
The best way to store coffee in an airtight container in a dark cupboard. There’s no need to freeze! Just keep your beans away from sunlight, air, and humidity.

What is the recommended shelf life of our coffee?
If stored in a cool, dark place, our state of the art packaging will maintain the quality of our coffee for up to 120 days after roasting. It may still be consumed after this date, but the vibrant and complex flavors present in a fresh roast will begin to diminish. If the package is opened, exposure to oxygen will age the coffee more rapidly. 

How do I brew coffee?
There are infinite ways to brew coffee, and all coffee folks have their own strong opinions as to what makes the best cup. For our recommendations, check out our brewing guides or our blog.

What is the difference between cornerstone, alliance and single origins? What are seasonal single origins blends?
At La Colombe, we have three different coffee lines:

  • Cornerstone Blends are our classic blends that have been here since the very beginning. These are the coffees we drink on a daily basis, and if you’re new to La Colombe, we recommend checking them out!
  • Alliance Blends are rich in flavor, story, and reason. Each one is created with a cause or region in mind, meant to draw awareness or support to the issue and areas closest to our hearts.
  • Workshop Coffees are roasted in small batches and come from a single origin, usually a single farm or specific region of a country. Our seasonal Workshop blends are comprised of multiple unique, single-origin coffees.

What are the benefits of the new packaging?
With this packaging, we’re increasing transparency while decreasing environmental impact, cutting our use of plastic and non-renewable fossil fuels nearly in half. The outer box is fully recyclable, and the labels are made with wind power and 30% post-consumer material. The plastic bag is made from a mix of plastic, wood pulp, and a starch additive that promotes bio-degradation. When you pick up one of these boxes, know that in 5-10 years, nearly all of the packaging will be completely reabsorbed into the natural cycle. Read more about our packaging here.

How do I return a product I did not like?
Visit our return policy page here.

Give $10, Get $10
Receive a $10 coupon for every referred friend who places an order of $25 or more. Your friend will also receive $10 off when their order reaches a $25 threshold. Learn more about our Dove Perks program here.

Subscription FAQ's

How do I sign up for La Colombe subscriptions?
You can subscribe here to have our coffee delivered to you regularly: http://www.lacolombe.com/pages/subscriptions

When will my first shipment arrive?
Your first shipment will ship out 1-3 days after your order is placed. You will receive an email with a tracking number which will let you track your coffee and see its expected arrival.

How do I change or add products to my subscription?
You can manage this from your online account. Log in at lacolombe.com and click on ‘Subscriptions’ under your user profile. Click the ‘Add Product’ button to add a new item to your subscription.

I am not able to log in to my account to edit my subscription.
Getting an error message "no email address found" when you try to log in to your account? We don't require you to create an account on our web store to purchase a subscription, so it's possible you don't have one! Click 'create an account' on the log in screen, use the same email address you provided for your subscription and all previous purchase history will be available for you to view and manage.

* Please note, unfortunately at this time gift cards cannot be accepted for subscription orders.