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Return Policy

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Coffee Returns

If you don’t like a coffee we’ve sent you, no worries at all. From the day you receive your coffee at home, you have 2 weeks to let us know if you liked it or not. If you didn’t enjoy it, send back the undesired product in its original packaging and we’ll ship you another coffee of your choice! To return a coffee or another product, reach out to us at help@lacolombe.com. If for any reason you do not wish to receive another coffee, we will refund your initial purchase, less the cost of shipping.

Draft Latte + Pure Black Returns

Unfortunately, for our canned beverages, we don't accept returns of product or do exchanges of product. If your order was damaged in transit, or if you've received the wrong order, please reach out to us by emailing help@lacolombe.com.

If you have encountered a quality issue with your product, please take a photo or take note of the numbers on the bottom of the can so we can find the specific batch of product you have received. We will handle these issues on a case by case basis.

Tea Returns

Unfortunately, we cannot accept returns or do exchanges on Tea.  If you have questions or concerns regarding this, please reach out to help@lacolombe.com.

Other Returns

If you are unsatisfied with any purchase you have made with us for any reason, please contact us at help@lacolombe.com. We are happy to offer refunds or exchanges on merchandise (non-coffee) items that are returned to us, in unused condition, within 30 days of purchase date. Items purchased online must be returned to our main roastery in Philadelphia. We are unable to process online merchandise returns in our café locations.

If you would like to make a return, please provide us with your name, the order number, which items, how many units you are returning, and the reason for the return. We will reply to the email with instructions on how to send the items back to us.

Cancellations or Changes

If you need to cancel or make a change to your order, please send us an email at help@lacolombe.com. Tell us your name, the order number, which items, and the reason for the change. Orders with changes will be completely canceled and refunded, a new order will be placed to resolve the issue.

In the event of processing mistake or defective product, we will correct any errors and revise your order accordingly. Once our team has become aware of an error, we will work to resolve it within 72 hours.

Subscription Cancellation

Payment is processed when your first subscription shipment is prepared, usually within 24 hours of placing your order.  If you wish to cancel your subscription, you may do so at any time by logging in to your account at lacolombe.com, clicking "Manage Subscriptions", and then clicking "Cancel Subscription" next to each item. You may also contact us at help@lacolombe.com or 1-800-563-0860. We're happy to help!

When you cancel your subscription, you will be responsible for all charges incurred before the effective date of your cancellation. We cannot offer refunds on subscriptions orders that are already being prepared.

Prepaid 3, 6, and 12 month subscriptions cannot be refunded. There are certain instances where partial refunds are granted. For special circumstances, please contact help@lacolombe.com.