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Shipping Information

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What is the cost of shipping?

Shipping is calculated dynamically based on our negotiated rates with UPS and USPS, depending on your location. You may choose any of these options at checkout:

  • USPS First Class Mail (if you order 1 bag of coffee or less)
  • USPS Priority Mail
  • UPS Ground
  • UPS 3-Day Select
  • UPS Next Day Air

When will my order ship out?

We typically ship orders the business day after you purchase. However, if your order contains any single-origin coffees, please allow up to 48 hours for your coffee to ship out. If you order on a Friday, please note that we do not ship on weekends.

Do you ship internationally?

Currently, we only ship to the U.S. and Canada. 

What if I live in Alaska, Hawaii, Puerto Rico or other U.S. Territories?

We ship to any U.S. State or Territory, including Puerto Rico.

How do I go about shipping back my package?

Visit our return policy page here.

Can I split my shipment in different addresses?

We are not able to split orders between addresses. You would need to place separate orders if you wish to ship items to multiple locations.

How do I track my order to know where it is in transit?

You’ll receive an automated email with your tracking number as soon as we start preparing your order. Please allow 24-48 hours for this tracking number to activate, as we roast all of our coffees to order.

What are the details of Free Shipping on orders over $30?

We currently offer free standard shipping on orders over $30, and those orders will ship out via USPS Priority Mail or USPS First Class Mail.  This offer is only available on U.S. orders.

When available, what are the terms and conditions of Free Shipping Offers?

We periodically offer free shipping on orders over a certain dollar amount. Typically, orders that benefit from this free shipping offer ship out via USPS Priority Mail or USPS First Class Mail.

How do I receive Free Shipping Offers and other promotions?

You can sign up to receive our offers, news, and updates here.