At checkout, you’ll enter your credit card, but you won’t be charged during the 30 day trial. We’ll send a reminder 3 days before it ends, and if you take no action, you’ll be automatically enrolled and billed once the trial period is over.

Yes! Once you sign up, you’ll be prompted to create an account (or sign in to your existing account). Be sure to use the same email address that was used when purchasing your membership. This is how you will be able to manage your membership.

Add the membership to your cart and go through checkout (like any other purchase). After checkout, you’ll receive an onboarding email that explains how to access member benefits.

Enjoy 15% cashback on the products purchased with your membership. All other benefits will activate after you check out with your membership.

Yes. Members pay $44 for the year for access to the membership program. The membership will auto-renew annually until you decide to cancel. You can cancel your membership’s auto-renewal at any time through your account portal or by contacting us at help@lacolombe.com.

There are no termination fees or hidden costs associated with cancellation, though all purchases of the membership are final. If canceled, your membership will still remain active through the current billing period.

You can cancel your membership from your account portal at any time or by contacting our customer support team at help@lacolombe.com. There are no termination fees or hidden costs to cancel, but we do not provide refunds or credits, including partially used store credits.

No, we do not support pausing or skipping your membership at this time. However, you can cancel and rejoin the membership at any time.

At checkout, you'll see any credit available in your account. You can choose the amount you'd like to redeem and your credit balance will automatically be deducted when you complete checkout.

Subscribers who are Members will earn cash back on all their subscription orders. Cash back can only be redeemed at store checkout and cannot be used on recurring subscription orders.

Store credit expires after 180 days. Use your store credit within the half-year of earning it to ensure you maximize this benefit.

Free shipping is automatically applied at checkout, no code needed.

You’ll be emailed separately from the rest of our customers to ensure you’re the first to know about any major product drops and restocks. There’s nothing you need to do to access this benefit other than opening any emails or text messages from us.

Member benefits can only be accessed on lacolombe.com.

You can update your payment method at any time from your account portal.

All purchases of the membership are final and cannot be returned or refunded. You can cancel your membership auto-renewal from your account portal at any time or by contacting our client service team (help@lacolombe.com). If canceled, your membership will remain active until the end of the billing period.

No, free shipping benefit does not apply to international orders. Only orders shipping to the contiguous United States are eligible for member free shipping. Members who are outside the US will still have access to the other membership benefits.